Privacy Policy

A to Z Tech Innovations, LLC ("Company," "we," "us," or "our") operates the Holy City AI website at holycity.ai. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage our services.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or submit any personal information.

1. Information We Collect

1.1 Information You Provide Directly

When you use our contact form or otherwise communicate with us, we may collect the following information:

• Name — to identify you and personalize our communication
• Email address — to respond to your inquiry and follow up as needed
• Company name — to understand your business context
• Message content — the details of your inquiry or project description

1.2 Information Collected Automatically

When you visit our website, our hosting infrastructure may automatically collect limited technical information, including:

• IP address
• Browser type and version
• Operating system
• Referring URL
• Pages visited and time spent on those pages
• Date and time of access

This information is collected through standard server logs and is used solely for maintaining website security and understanding general usage patterns. We do not use this information to identify individual visitors.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries — to reply to messages submitted through our contact form
• Providing services — to communicate about project scope, deliverables, and engagement details
• Business operations — to manage our client relationships and maintain records of communications
• Website maintenance — to ensure the security, functionality, and performance of our website
• Legal compliance — to comply with applicable laws, regulations, and legal processes

We do not use your personal information for automated decision-making or profiling. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Third-Party Service Providers

We may share your information with the following categories of third-party service providers who assist us in operating our business:

3.1 Email Delivery

We use Resend as our email delivery service to process and deliver messages submitted through our contact form. When you submit a message, your name, email address, company name, and message content are transmitted through Resend's infrastructure. Resend processes this data in accordance with their own privacy policy and data processing terms.

3.2 Hosting

Our website is hosted on third-party infrastructure that may process server logs containing technical information as described in Section 1.2.

3.3 Other Providers

We may use additional service providers for analytics, security, or business operations. Any such providers are contractually obligated to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

Our website uses minimal or no cookies. We do not use third-party advertising cookies or tracking pixels. We do not participate in cross-site tracking or behavioral advertising networks.

If we implement cookies in the future (for example, for analytics), we will update this Privacy Policy and, where required by law, seek your consent before placing non-essential cookies on your device.

5. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

• Contact form submissions — retained for as long as needed to respond to your inquiry and for a reasonable period thereafter for record-keeping purposes
• Client engagement records — retained for the duration of the client relationship and for a period of three (3) years following the conclusion of the engagement, or as required by applicable law
• Server logs — automatically purged on a rolling basis as determined by our hosting provider's standard practices

When personal information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Encrypted data transmission (HTTPS/TLS) for all website communications
• Access controls limiting who within our organization can access personal information
• Secure processing through reputable third-party service providers

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

• Access — You may request a copy of the personal information we hold about you
• Correction — You may request that we correct inaccurate or incomplete personal information
• Deletion — You may request that we delete your personal information, subject to certain legal exceptions
• Opt-out of sale — We do not sell personal information, so this right does not apply in practice

To exercise any of these rights, please contact us at hello@holycity.ai. We will respond to your request within a reasonable timeframe, and in any event within the time required by applicable law.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know — You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it
• Right to Delete — You have the right to request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out of Sale or Sharing — We do not sell or share personal information as defined by the CCPA/CPRA
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA/CPRA rights

To submit a request, please contact us at hello@holycity.ai. We may need to verify your identity before processing your request.

In the preceding twelve (12) months, we have collected the following categories of personal information: identifiers (name, email address), commercial information (company name, project inquiries), and internet activity information (server logs). We collect this information for the business purposes described in Section 2 of this Privacy Policy.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at hello@holycity.ai.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

For material changes that significantly affect how we use your personal information, we will make reasonable efforts to notify you, such as by posting a prominent notice on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

A to Z Tech Innovations, LLC
d/b/a Holy City AI
Charleston, SC
hello@holycity.ai
holycity.ai